Call Center Representative
A-Line Staffing is seeking a Call Center Representative to join our team in Monroeville, PA! You will be responsible for helping customers by providing product and service information and resolving technical issues. Please contact JACOB at 412-823-2500 AFTER APPLYING.
Job Description:
This position is responsible for overall coordination and processing of new patient medication orders and reorders. This individual works with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical requirements prior to fulfillment. DutiesThe resource will manage inbound calls and make outbound calls related to setting up specialty medication orders working with medical providers, customers, and other pharmacy staff to ensure patients receive their specialty medication in a timely manner.(90% of the calls are in-bound) Receives and resolves issues over the phone & routes appropriately. Places outbound calls to participant and/or doctors' offices. Prepares orders and coordinates deliveries. Collects and enters insurance and benefit data. Assists with administrative and operations duties as needed. May conduct benefit investigations as needed. Hours:
8:
30am-5:
00pm (Monday - Friday) Saturday is also available if requested. PAY:
15-15 per hour Experienced with Customer Service Able to use computer Empathetic Recommended Skills Administration Clinical Works Finance Research Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
This position is responsible for overall coordination and processing of new patient medication orders and reorders. This individual works with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical requirements prior to fulfillment. DutiesThe resource will manage inbound calls and make outbound calls related to setting up specialty medication orders working with medical providers, customers, and other pharmacy staff to ensure patients receive their specialty medication in a timely manner.(90% of the calls are in-bound) Receives and resolves issues over the phone & routes appropriately. Places outbound calls to participant and/or doctors' offices. Prepares orders and coordinates deliveries. Collects and enters insurance and benefit data. Assists with administrative and operations duties as needed. May conduct benefit investigations as needed. Hours:
8:
30am-5:
00pm (Monday - Friday) Saturday is also available if requested. PAY:
15-15 per hour Experienced with Customer Service Able to use computer Empathetic Recommended Skills Administration Clinical Works Finance Research Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
n
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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